Terms and Conditions
HIRE CHARGES INCLUDE
Fully equipped van.
UK hire (European cover available at INDIGO CAMPERS discretion).
Comprehensive insurance cover for up to 2 drivers for Bert and Ernie. Comprehensive insurance cover for 1 driver for Betty Blue, additional drivers can be arranged at additional cost.
Full tank of diesel, the van must be returned with a full tank (filled to the click at the fuel station). Failure to do so will incur the cost of filling the tank correctly plus a £25 surcharge. These costs will be deducted from the security deposit.
Drivers between the ages of 25-75 are covered within our insurance.
Drivers must have held a full UK driving licence for at least 2 years.
Drivers should not have more than 6 penalty points on their licence.
Drivers must declare their occupation on the booking form
Details of all drivers is required once the booking is confirmed and we must have the following before the van is collected:
- proof of identification to confirm their address, utility bills less than 3 months old are sufficient
- provide a licence a check code, available from the following website – www.gov.uk/view-driving-licence
- copy of driving licence or if the driver has an old style licence then a passport must also be submitted as photo ID
Our vans have comprehensive insurance for named drivers who meet the criteria of hiring our vans only. All interior equipment and other items supplied in the van are not covered by the insurance and any damage or loss will incur costs in addition to the excess.
Failing to provide correct information may invalidate the insurance cover and render the Hirer liable for the losses however sustained including claims by third parties.
The insurance for the van is limited to 75% of cover for the consequences resulting from fire damage due to cooking or heating. In this instance, the Hirer is liable for the remaining 25%. In the event of an insurance claim being made, the Hirer is liable for the £500 excess (or excess of a greater amount if notified before the hire period begins) which is due in each and every incident. This excess is taken in the form of a Security Deposit at the beginning of the hire period.
The hirer will also be fully liable for any repair or replacement of the windscreen and any damaged tyres
Any claim arising from the loss of the van where the keys were left inside whilst the van was unattended will be payable by the Hirer as this is not covered by the insurance.
We recommend that you take out suitable holiday insurance to cover any cancellation that may be incurred and any loss of personal possessions due to fire or theft damage to the van as this is not covered by our insurance.
A refundable deposit of £500 is payable either; in advance by cleared payment in the form of a cheque or the day before hire begins by bank transfer. This security deposit will be refunded on return of the van to our location at the agreed time on the agreed date, in the same condition in which it was hired – with the interior and all cooking appliances/equipment clean and a full tank of diesel. Any breakages, damage to the van or missing items will be deducted from the security deposit. This includes any damage to any extras that are hired, i.e bike rack, awning etc.
Vans will not be released without security deposit, proof of address and driving licence (and passport if applicable).
Availability of our vans can be determined by filling out a booking enquiry form. Upon receipt of this INDIGO CAMPERS will confirm availability and e-mail you a booking form which must be printed, filled out, signed and sent back to us with a non-refundable deposit to the value of 25% of the hire booking. Once this has been received along with payment, the van will be reserved. Full payment is required 4 weeks before the date of hire. Payments can be made by cheque or bank transfer. Late bookings, made less than 4 weeks before hire, will need to be paid for in full at the time of booking. If this is less than 1 week from hire then a cheque will not be accepted as payment.
Cheques should be made to INDIGO CAMPERS LTD
Only one discount may be applied per booking and voucher must be sent in with the booking form. Discounts will only be applied to the standard hire fee. Any extras will be charged at full price.
INDIGO CAMPERS are entitled to charge an additional cleaning cost, if the van is not returned in a clean condition and requires more than our usual cleaning on its return in order to return it to its pre-rental condition (allowing for fair wear and tear).
SMOKING and VAPING
INDIGO CAMPERS operate a strict No Smoking policy in our vans and awnings. Any additional cleaning costs incurred due to smoking in the van or awning will be deducted from the security deposit.
Damage caused by smoking is not covered by the insurance; therefore the hirer will be liable for the full cost of repairs up to the value of the van or awning.
INDIGO CAMPERS allow up to 2 small dogs or 1 large dog at an additional charge of £25 for the hire period and ask customers to request pets in the message part of the booking enquiry form. This is for the additional cost incurred for cleaning the van. Pets must be disclosed on our booking form and only those that INDIGO CAMPERS confirm are acceptable may be allowed in to the van. Any damage caused by pets will be charged to the Hirer. Pets must never be left alone or unattended in the van.
Follow the instructions supplied with the porta pottie and privacy tent. It MUST be returned in a clean condition, failure to do so will incur a £25 surcharge.
CHANGE OF VAN
INDIGO CAMPERS reserves the right, at its absolute discretion, to substitute your chosen van with a comparable replacement.
The hirer has 7 working days from the day of booking to cancel and receive a full refund; this must be done in writing.
There is no full refund cancellation period where the hire starts within 7 days of the booking.
If the unforeseeable happens and you must cancel your hire more than 4 weeks in advance then the booking deposit will be kept by INDIGO CAMPERS.
If you cancel less than 4 weeks from the hire date then the full booking payment will be kept by INDIGO CAMPERS . If, however, we manage to find another booking for this hire period then your booking payment will be returned minus the deposit.
We have comprehensive breakdown assistance for each of our vans. If you experience any difficulties please contact us first in-case we can help. In the event of a breakdown, recovery or (where possible) repair services will be provided by the RAC. If any minor costs are incurred in the repair of mechanical failure to the drive train and/or engine, the hirer is authorised to spend up to £50 on repairs which will be reimbursed upon production of a VAT receipt on return, provided the hirer was not directly responsible for the problems. Repairs in excess of this amount must be authorised by INDIGO CAMPERS before work is undertaken. No works on the audio system, cooker, or auxiliary electrics are authorised without permission from INDIGO CAMPERS.
If you break down, you must remain at a safe distance from the van until the RAC Recovery assistance arrives. You must not abandon the van at the roadside and any costs incurred arising from loss or damage to the van whilst it is left unattended at the roadside will be deducted from the security deposit.
In the event of a breakdown where no repair is possible within a reasonable time, RAC will be provided to our premises where a replacement van may be offered (subject to availability).
Our liability extends no further than to either replace your van or refund your hire charge for any days remaining where total use of the van has been lost. If the breakdown has been caused by driver neglect or misuse then no replacement van or refund will be provided, and the hirer will be responsible for all costs incurred.
The vans are available for collection from 4-5pm on the day of hire. Times are flexible during school holidays. Please allow 45 minutes for the hand over. This includes the paperwork and a tour of the van. The vans must be returned between 5pm and 6pm on the agreed date. All pick up and drop off times must be agreed in advance. INDIGO CAMPERS must be notified if you are late of the agreed pick up and drop off time. Failure to do so will incur a cost of £10 per half hour. Any further costs incurred due to disruption of the next hirer’s holiday due to a late return will be passed onto the hirer.
The Hirer acknowledges that having received the van in a clean condition with a full fuel tank and in good working order. The Hirer will return the van in the same condition on the return date and time as set out under the heading “Hire Dates” on the Booking Form.
The Hirer acknowledges that INDIGO CAMPERS will not refund any monies or have any obligation to provide a replacement van if it is returned or the Hirer ceases to have the use of the van before the return date for any reason e.g. accident, weather or theft.
ROAD RESTRICTIONS and HEIGHT BARRIERS
Our vans are only to be driven on sealed/bitumen roads, campsites with gravel tracks are an exception but care must be taken. Any damage arising from use of the van off the public highway will be payable by the hirer. The minimum height barrier any van is taken through is 2.2 metres. The Hirer is responsible for any damage incurred as a result of driving through an unsuitable height barrier as stated above.
ALTERATIONS TO THE VAN
The Hirer shall not, under any circumstances, make alterations or additions to the van.
The Hirer is responsible for maintaining the van whilst it is on hire to them. This includes daily checks of oil and water levels and tyres. INDIGO CAMPERS will reimburse the Hirer up to £50.00 for any expenses which are reasonably incurred in rectifying any mechanical failure to the engine of the van. A refund will only be made when the hirer produces relevant VAT receipts on return of the van at the end of the hire period, and provided that the damage is not deemed to be caused by a breach of this Agreement by the Hirer.
In the event that the hirer losses or damages the keys beyond use or they are stolen, then they will be liable for the reasonable cost of obtaining replacement keys and any costs associated with providing the keys to the hirer during the hire period. If keys are locked inside the van, the hirer is responsible for any costs associated with retrieval. The van must be locked at all times when left unattended.
During the hire period of the van, the hirer may leave their car at our storage facility by prior agreement but they do so at their own risk. We cannot accept any responsibility for the loss or damage to their car or its contents.
RESPONSIBILITY IN CASE OF AN ACCIDENT
In the event of any accident, loss or damage arising out of the use of the van, the Hirer must notify INDIGO CAMPERS within 12hrs of the event. The hirer must obtain the names and addresses of third parties and of any witnesses to the event, and must report the event to the nearest police station. The Hirer undertakes to assist INDIGO CAMPERS in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence, where necessary
The hirer is personally liable for all road tolls, fines and legal penalties (e.g. parking tickets, speeding fines) which are incurred within the hire period. Any charges subsequently notified to INDIGO CAMPERS will immediately be invoiced to the Hirer and INDIGO CAMPERS will require payment within 14 days. This sum will be deducted from the hirers security deposit if this is still being held by INDIGO CAMPERS. The Hirer is liable for: any damage above cab height and for damage caused by failure to assess the height of the van and striking overhead or overhanging objects; any damage to third parties and their property that arises through negligence; for example and without limitation: damage caused by luggage loaded on the roof and cycles; the cost of recovering the van when it has become stuck due to driver error. Finally, the hirer is liable for any loss or damage to the van and its contents provided, this includes any of the Extras which are hired out and specified on the Booking Form. In particular; It is the Hirer’s responsibility to ensure that the elevating roof is secured correctly before driving the van. Failure to do so and to operate the elevating roof in the way explained will cause damage in excess of the security deposit which the hirer shall be liable for; It is the Hirer’s responsibility to ensure that the bike rack (where hired), and any bikes on it are secured correctly and safely. INDIGO CAMPERS do not accept any liability for; any damage to the van or third party property that is damaged as a result of the Hirer failing to follow the instructions supplied and/or any bikes that are stolen whilst secured on the bike rack. Any losses or damage shall be deducted from the Hirers security deposit.
USING THE VAN
The van must not be used for anything other than that it was designed and is not to be: driven otherwise than in a cautious, prudent and normal manner; used in a manner which could cause damage; driven in a prohibited area; taken outside of the UK (unless prior agreement is given); driven by a person under the influence of alcohol or drugs; left unoccupied with the ignition key in the van; left unoccupied without the stereo faceplate removed; valuables concealed; driven by anyone other than those who have met the insurance requirements and are specified on the hire agreement; damaged by submersion into water; used for any illegal purpose for any race, rally or contest; used to tow any vehicle; used to carry passengers or property for hire or reward; used to carry more persons than is permitted by the number of seat belts and any relevant authority; used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; or otherwise used in breach of the Hirers obligations under this agreement.
TERMINATION OF THE AGREEMENT
The hirer acknowledges that INDIGO CAMPERS may terminate the hire agreement and repossess the van at any time, without notification to the hirer, and that the hirer will pay the reasonable costs of repossessing the van, including towing charges if the hirer is in breach of any term of this agreement, has obtained the van through fraud or misrepresentation, the van appears to be abandoned, the van is not returned on or INDIGO CAMPERS has reason to believe that the van will not be returned on the agreed return date. INDIGO CAMPERS considers on reasonable grounds, that the safety of passengers or the condition of the van is endangered. In the event of such termination or repossession, the hirer has no right to a refund of any part of the hire charges or the security deposit.
TITLE TO THE VEHICLE
The hirer acknowledges that INDIGO CAMPERS retains title to the van and that the Hirer possess the goods as a mere bailee only and does not have any right to pledge INDIGO CAMPERS credit in connection with the van and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, morgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the van.
PLEASE BE AWARE
Any changes made to this agreement must be done so in writing, signed on behalf of INDIGO CAMPERS and by the Hirer. INDIGO CAMPERS reserves the right to add or amend any hire charges without prior notice.
We take care of the personal details we hold about you and will keep them for 2 years. We will not share your information with anyone else without your permission.